What
is the best format to archive my footage?
Alive Studios strongly
recommend customers to order an archive copy
of their transfer on mini dv tape.This highly
versatile, high quality, long-lasting format
allows you to easily edit your films at a
later date, and the nature of the tape is
very durable and far harder to damage than
a DVD. Whilst many customers order AVI files
for editing, you will find a miniDV tape
a better permanent storage format.
If you want to safely
store this important film for generations
to come, then this is your best option by
far.
How
many hours can I get on a DVD?
1h 20mins for
DVD - 1h for miniDV and 18mins for AVI
Do you keep a backup?
Yes. We always retain a backup of any DVD's
we produce which are safely stored for ever so you
can
request extra copies
What
are DVD Menus?
Imagine the Index page of a book - A list
of chapters allowing you to quickly jump to any part
of the story with ease.
DVD chapters are just the same. You have a main Index
screen which lists all the chapters. Using your DVD remote
you can select the chapter you want to view and hey presto
you're there! No more fast-forwarding to your favourite
part, it's all at the touch of a button. DVD Menus are
also great for recording important information about
each piece
of film for your future generations - Who,
When and Where...
How
long will my order take?
Our normal turn-around for Video tapes is 2-3 weeks, but please allow longer for busy periods
such as Christmas.
If your order is needed for a particular
date please call the Studio and ask for a current lead-time,
then clearly indicate your desired date when ordering.
We can often turn-around orders on the day on special
request so if you've left it a little late for that
important anniversary do give us a call - it's worth
asking!
Can
I post my order to you?
Yes. We operate a world-wide service so accept
orders from anywhere in the UK and abroad.
When posting your videos please carefully wrap them in
bubble-wrap or other appropriate protective packaging,
then send using Special Delivery or a courier such as
TNT.
Please note that films cannot be insured due to their
age and indeterminate value, so any insurance you take
out when posting will not be valid in the event of a
lost parcel. The most important thing is to make sure
you label the package as 'Fragile' and use a service
that is traceable such as recorded or special delivery.
Will
my DVD Play in the USA?
Our DVDs are region-free. So long as the TV
can play PAL then that's all you need to know.
If you
require a version in NTSC instead please specify this
with your order and add £15/hr
of footage.
What
are your terms and conditions?
Click
here to read them.
Can
I edit my DVD myself?
For full information about editing on your computer, please visit our support page.
Do
you copy-protect the DVD's?
No. You are free to make your own copies.
My
film is to be used for commercial purposes (ie
a training video).
That's fine. Our prices are the same for domestic and
commercial customers. You may however like to choose
our 'unbranded' option which for an extra £100
per order, removes any trace of our studio branding from
the film and the packaging. This also allows you to send
in your logo to be included on the box
|
