Do I get my photos/slides back?
Yes. We give you everything back in perfect order.
How long is each photo on screen?
Approx. 6 seconds by default, but you can specify anything you wish.
Can I have my Slides, Photos, Negs to a format orther than DVD & JPEG?
Yes. If you need a particular format such as TIFF just make a note of it on your order form.
What is the best format to archive my footage?
Alive Studios strongly recommend customers to order an archive copy of their transfer as JPEG files as well as the DVD. Whilst a DVD is enjoyable to watch and share, it is not suitable for future editing or obtaining prints from. The only way to print your photos is from the JPEGs.
If you want to safely store these important images for generations to come, then JPEGs are your best option by far.
What
are DVD Menus?
Imagine the Index page of a book - A list
of chapters allowing you to quickly jump to any part
of the story with ease.
DVD chapters are just the same. You have a main Index
screen which lists all the chapters. Using your DVD remote
you can select the chapter you want to view and hey presto
you're there! No more fast-forwarding to your favourite
part, it's all at the touch of a button. DVD Menus are
also great for recording important information about
each piece
of film for your future generations - Who,
When and Where...
Can
I post my order to you?
Yes. We operate a world-wide service so accept
orders from anywhere in the UK and abroad.
When posting your videos please carefully wrap them in
bubble-wrap or other appropriate protective packaging,
then send using Special Delivery or a courier such as
TNT.
Please note that films cannot be insured due to their
age and indeterminate value, so any insurance you take
out when posting will not be valid in the event of a
lost parcel. The most important thing is to make sure
you label the package as 'Fragile' and use a service
that is traceable such as recorded or special delivery.
Will
my DVD Play in the USA?
Our DVDs are region-free. So long as the TV
can play PAL then that's all you need to know.
If you
require a version in NTSC (USA Version) instead please specify this
with your order.
What
are your terms and conditions?
Click
here to read them.
Can
I edit my DVD myself?
For full information about editing on your computer, please visit our support page.
Do
you copy-protect the DVD's?
No. You are free to make your own copies.
My
film is to be used for commercial purposes (ie
a training video).
That's fine. Our prices are the same for domestic and
commercial customers. You may however like to choose
our 'unbranded' option which for an extra £100
per order, removes any trace of our studio branding from
the film and the packaging. This also allows you to send
in your logo to be included on the box
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