PROBLEMS / RETURNS

If you have a problem with your order, you need to notify us in writing before sending anything back to us, as our backup system means that sometimes we can rectify the problem without the need to return goods to us.

Please complete the ELECTRONIC CUSTOMER SERVICE FORM. If we feel your order needs to be returned, A Returns Authorisation (RA) number will be sent to you via email and this should be clearly marked on the outside of the parcel before returning. This will speed up the process of your return. These instructions must be carried out in full; otherwise goods will be refused. Goods are to be returned at the consumers cost and are to be sent via a postal/carrier service which obtains a signature upon delivery as ALIVE STUDIOS cannot accept liability for the goods unless they are signed for by authorised personnel at ALIVE STUDIOS.

Orders being returned as faulty where no fault is found will incur a charge of return delivery as table below:-

Items weighing upto 500g = £5.00
Items weighing upto 1000g = £7.00
Items weighing over 1000g = £10.00

Goods will only be accepted for return when ALIVE STUDIOS are notified within 7 days of you receiving or collecting the order.

Our contact details for return/questions are:-

Alive Mediasoft UK Ltd t/a Alive Studios
2-3 Church Farm
Mansfield Road
Edwinstowe Notts
NG21 9NJ

Tel: 01623 822000
Email: admin@alivestudios.co.uk